Self-service support
User Guides
Step-by-step guidance for common Microsoft 365 and remote support tasks.
Set up Microsoft Authenticator
Register MFA and replace a temporary Microsoft 365 password.
Use Outlook in a web browser
Open your mailbox without waiting for the desktop or mobile app to be reconfigured.
Reconnect Microsoft 365 on Windows
Sign Office out of an old organisation and reconnect Outlook using the correct account.
Reconnect Microsoft 365 on macOS
Remove the old Outlook account, reactivate Office and resolve wrong-tenant prompts.
Reconnect Outlook on iPhone or iPad
Remove and re-add a work account, then reset or reinstall Outlook if required.
Allow remote support on macOS
Grant Screen Recording, Accessibility and Input Monitoring permissions for an expected support session.
Changing organisation? A Microsoft 365 tenant migration is more than a password change. If an application replaces your normal email address with an unfamiliar onmicrosoft.com address, stop and contact support rather than repeatedly approving prompts.
Still need help?
Email itsupport@minervaelite.com. Include your name, device type, the application affected, your time zone and next availability, the exact message shown, and a screenshot where possible.
Never send your password or an Authenticator approval code.