Windows
For Windows laptops and desktops. Download and run.
Download for Windowsminervaeliteremotesupport-adhoc.msi
Authorised remote assistance
Remote Support
Download the correct Minerva Elite support tool when instructed by the support team. These installers are for ad hoc support sessions only.
Security notice: only run this tool during a support session you requested or expected. Do not share session details with anyone you do not recognise.
macOS
For Apple Silicon Macs. Download and follow the steps linked below.
Download for macOSminervaelite-remotesupport-arm64.dmg
macOS Permissions
Due to MacOS Security requirements, you need to take some action to enable our support technicians to connect in, this includes Screen Recording and Accessibility permissions.
Open Setup Guide