Authorised assistance

Remote Support and User Guides

Download the correct Minerva Elite support tool when instructed, or use the self-service guides for common Microsoft 365 tasks.

Remote Support

Security notice: only run a support tool during a session you requested or expected. Do not share session details with anyone you do not recognise.

Windows

For Windows laptops and desktops.

Download for Windows

macOS

For Apple Silicon Macs.

Download for macOS

Open the macOS permissions guide

User Guides

Microsoft Authenticator

Set up MFA and change a temporary password.

Windows Microsoft 365

Reconnect Office and Outlook after an organisation change.

macOS Microsoft 365

Reconnect Office and resolve old-tenant sign-in prompts.

Outlook for iOS

Remove, reset or reinstall Outlook on iPhone and iPad.

View all user guides