macOS setup
Required remote support permissions
macOS will not allow screen sharing or remote control until the Minerva Elite support app has been granted the required privacy permissions.
Only approve these permissions during a support session you requested or expected.
- Install the support app.
Open minervaelite-remotesupport-arm64.dmg, drag the app to Applications, then open it. If macOS blocks it, open System Settings > Privacy & Security and allow it to open.
- Allow Screen & System Audio Recording.
Open System Settings > Privacy & Security > Screen & System Audio Recording or Screen Recording, then enable the Minerva Elite or RustDesk support app. Quit and reopen the app when prompted.
- Allow Accessibility.
Open System Settings > Privacy & Security > Accessibility, then enable the support app. If it is not listed, use the plus button to select it from Applications.
- Allow Input Monitoring if required.
If keyboard or mouse control does not work, open System Settings > Privacy & Security > Input Monitoring and enable the app.
- Restart the support app.
Use Command-Q to quit it fully, then reopen it from Applications.
Troubleshooting
- Remove and re-add the app in a permission list if access still fails.
- Quit and reopen the support app after each permission change.
- Restart the Mac if macOS does not apply the permission immediately.
Still need help?
Email itsupport@minervaelite.com and include your time zone and next availability.